Skip to content
Pocket Size. Big Memories. ✦ Capture Every Moment ✦ Fast Shipping ✦ Secure Checkout ✦ Pocket Size. Big Memories. ✦ Capture Every Moment ✦ Fast Shipping ✦ Secure Checkout

Support

Contact us

Legal

© 2026 Klivexa

Privacy Policy

Privacy Policy

At Pocket Memory Camera, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our store, place an order, or contact us, we may collect certain information, including:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information
  • Order details
  • Website activity and preferences

This information helps us process orders, improve our services, and provide a better customer experience.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and tracking updates
  • Provide customer support
  • Improve our website and products
  • Prevent fraudulent transactions
  • Send updates, promotions, or offers (if you choose to receive them)

Payment Information

All payments are processed securely through trusted payment providers.

We do not store your complete payment card details on our servers.

Your payment information is handled securely by third-party payment processors that follow industry security standards.

Cookies

We use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand website usage
  • Improve our store performance
  • Provide relevant content and offers

You can disable cookies through your browser settings, but some website features may not work properly.

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with trusted services, including:

  • Payment processors
  • Shipping and delivery partners
  • Website and analytics providers
  • Customer support tools

These services only receive information needed to perform their services.

Data Security

We take reasonable steps to protect your personal information.

However, no online method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request corrections
  • Request deletion of your information
  • Opt out of marketing communications

To request this, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date.

Contact Us

If you have questions about this Privacy Policy, please contact us.

Email: Klivexa@gmail.com

Terms & Conditions

Terms & Conditions

Welcome to Pocket Memory Camera. By accessing or using our website, you agree to follow these Terms & Conditions. Please read them carefully before placing an order.

General Conditions

By using this website, you confirm that you are legally able to enter into a purchase agreement.

We reserve the right to:

  • Refuse service to anyone
  • Cancel orders
  • Limit quantities
  • Update product information, pricing, or policies at any time without notice

Product Information

We make every effort to display our products accurately.

However:

  • Colors may appear slightly different depending on your device screen
  • Product specifications may be updated by manufacturers
  • Small variations may occur due to production changes

Our products are designed for personal use and entertainment purposes.

Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorized to use the payment method provided
  • Orders are subject to availability and confirmation

We reserve the right to cancel or refund any order if:

  • Payment issues occur
  • Incorrect pricing appears
  • Fraudulent activity is suspected
  • Product availability changes

Pricing

All prices are displayed in the currency shown at checkout.

We reserve the right to change prices, discounts, or promotions at any time.

Previous purchases are not eligible for future price adjustments.

Shipping

Shipping times are estimates only and may vary due to:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Holidays
  • Other circumstances outside our control

Once an order has been shipped, we are not responsible for delays caused by the shipping carrier.

Order Accuracy

Customers are responsible for entering correct:

  • Name
  • Shipping address
  • Contact information

If incorrect information is provided, we cannot guarantee delivery or replacement.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers must follow the requirements stated in that policy.

Items returned without approval may not be accepted.

Product Use Disclaimer

Our products should be used according to their intended purpose.

We are not responsible for:

  • Damage caused by misuse
  • Improper handling
  • Accidental damage
  • Unauthorized modifications

Intellectual Property

All content on this website, including:

  • Images
  • Text
  • Logos
  • Designs
  • Branding

belongs to Pocket Memory Camera and may not be copied, reproduced, or used without permission.

Third-Party Services

We may use third-party services such as payment processors, shipping providers, and analytics tools.

Their services are subject to their own terms and privacy policies.

Limitation of Liability

Pocket Memory Camera shall not be responsible for indirect, accidental, or unexpected damages resulting from the use of our website or products.

Our maximum liability is limited to the amount paid for the product purchased.

Changes To These Terms

We may update these Terms & Conditions at any time.

Changes will become effective immediately when posted on this page.

Contact

If you have questions regarding these Terms & Conditions, contact us:

Email: klivexa@gmail.com

Shipping Policy

Shipping Policy

At Pocket Memory Camera, we work to deliver your order safely and reliably. Please review our shipping information below before placing an order.

Order Processing Time

All orders are processed after payment verification.

Processing time:
2–5 business days

Once your order has been shipped, you will receive a confirmation email with tracking information.

During high-volume periods, holidays, launches, or promotional events, processing times may take longer.

Delivery Time

Estimated delivery times:

United States:
10–20 business days

International Orders:
10–25 business days

Delivery times are estimates and may vary depending on:

  • Shipping carrier delays
  • Customs processing
  • Weather conditions
  • Holidays
  • Peak shopping periods
  • Other unexpected circumstances

We cannot guarantee exact delivery dates.

Tracking Information

Tracking details will be sent once your order has been dispatched.

Please allow 3–7 days for tracking information to fully update after shipment.

Shipping Address

Customers are responsible for providing accurate shipping information.

Please verify your:

  • Full name
  • Address
  • Apartment/unit number
  • Phone number

before completing checkout.

If incorrect information is provided, contact us immediately. We will try our best to assist, but changes cannot always be guaranteed after processing.

Shipping Costs

Available shipping options and costs will be displayed at checkout.

Free shipping promotions may be offered from time to time.

International Shipping

International orders may require additional time due to customs, local delivery networks, and import procedures.

Any customs duties, taxes, or import charges required by your country are the responsibility of the customer.

Lost, Damaged, or Delayed Packages

If your order is delayed, please allow additional time for the carrier to complete delivery.

If your order has not arrived after the estimated delivery window, please contact our support team and we will investigate.

Contact Us

For shipping questions, contact:

Email:klivexa@gmail.com

Return & Refund Policy

Return & Refund Policy

At Pocket Memory Camera, customer satisfaction is important to us. Please review our return and refund guidelines carefully.

Damaged or Defective Items

Customers must report any damaged, defective, or incorrect items within 24 hours of receiving the order.

To request assistance, you must provide:

  • Order number
  • Clear photos/videos showing the issue
  • Description of the problem

Claims submitted after 24 hours of delivery may not be accepted.

Return Period

We accept eligible return requests within 3 days of delivery.

After this period, we cannot offer returns, refunds, or replacements.

Return Requirements

To be eligible for a return:

  • Item must be unused
  • Item must be in original condition
  • All accessories, packaging, and included items must be returned
  • Customer must contact us before sending any item back

Unauthorized returns may not be accepted.

Non-Returnable Items

Returns may not be accepted for:

  • Items damaged by misuse or accidents
  • Products showing signs of use beyond testing
  • Missing accessories or packaging
  • Customer preference changes after use
  • Incorrect shipping information provided by the customer

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method.

Please allow processing time depending on your payment provider.

Replacement

If an item arrives damaged or has a confirmed manufacturing issue, we may offer a replacement depending on the situation.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect or confirmed defective.

Order Cancellation

Cancellation requests must be made within 24 hours of placing the order.

After processing begins, cancellation may not be possible.

Contact Us

For return or refund questions, contact:

Email:klivexa@gmail.com

Warranty Policy

Warranty Policy

At Pocket Memory Camera, we want you to receive your product in proper working condition.

Please review our warranty terms below.

Warranty Period

We provide a 3-day limited warranty from the date your order is marked as delivered.

Any product issue must be reported within this period.

What Is Covered

This warranty covers:

  • Product not turning on after delivery
  • Charging issues caused by a manufacturing defect
  • Defects that prevent normal operation
  • Faulty functions upon arrival

What Is Not Covered

This warranty does not cover:

  • Damage caused after delivery
  • Drops, accidents, or physical damage
  • Water or liquid damage
  • Damage caused by misuse
  • Incorrect handling
  • Unauthorized repairs or modifications
  • Missing accessories
  • Cosmetic changes from use
  • Issues caused by improper chargers or accessories

Warranty Claim Requirements

To request warranty support, customers must contact us within 3 days of delivery and provide:

  • Order number
  • Clear photos/videos showing the issue
  • Explanation of the problem

Claims without sufficient proof may not be approved.

Resolution

If approved, we may provide:

  • Replacement product
  • Store credit
  • Other suitable resolution depending on the issue

Warranty decisions are made after reviewing the reported problem.

Product Disclaimer

Our mini cameras are designed for creative, casual, travel, and memory-capturing purposes.

They are not professional photography cameras.

Contact Us

Contact Information

We are here to help.

If you have questions about your order, products, shipping, returns, or anything else, our support team will be happy to assist you.

Customer Support

For any inquiries, please contact us:

Email: klivexa@gmail.com

We aim to respond within 24–48 business hours.

Order Support

When contacting us about an order, please include:

  • Order number
  • Customer name
  • Email used during checkout
  • Details about your request

This helps us resolve your issue faster.

Business Hours

Monday – Friday
9:00 AM – 5:00 PM

(Excluding weekends and public holidays)

Important

For damaged, defective, or incorrect items, please contact us within the timeframes mentioned in our Return & Refund Policy.

We appreciate your patience and look forward to helping you.

Thank you for choosing Pocket Memory Camera.

  • Choosing a selection results in a full page refresh.
  • Opens in a new window.