Shipping policy

At Klivexa, we operate with a transparent shipping system. By placing an order, you agree to the terms below.

1. Order Processing

• All orders are processed within 1–3 business days.
• Orders are not processed on Sundays or public holidays.
• Once an order is placed, it cannot be canceled or modified.

2. Payment & Shipping Charges

• Prepaid Orders:
  • Free shipping on all prepaid orders.
• Cash on Delivery (COD):
  • A flat ₹100 shipping fee is mandatory on all COD orders.
  • This fee is non-refundable under any circumstances.

3. Delivery Timeline

• Standard delivery time: 3–7 business days.
• Remote locations may take up to 10 business days.
• Delays due to logistics or unforeseen issues are not our responsibility.

4. Order Confirmation (COD Only)

• COD orders may require confirmation via call/SMS/WhatsApp.
• If the order is not confirmed, it will be automatically canceled.

5. Delivery Rules

• Customers must be available to receive the order.
• If a COD order is refused or not accepted, the customer may be restricted from placing future orders.
• Re-delivery is not guaranteed.

6. Address & Contact Details

• Customers must provide accurate address and contact details.
• Klivexa is not responsible for failed deliveries due to incorrect information.

7. Delays & Liability

• While we aim for timely delivery, Klivexa is not liable for delays caused by courier partners, weather, or external factors.
• No compensation will be provided for delayed deliveries.

8. Damaged or Missing Orders

• Any issues must be reported within 24 hours of delivery with proper proof (images/videos).
• Claims after this period will not be accepted.

9. Policy Enforcement

• Klivexa reserves the right to cancel or refuse any order at its discretion.
• Misuse of COD or repeated order refusals may lead to permanent restrictions.