Terms of service

Welcome to Klivexa. By accessing our website and purchasing from us, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

  • By using this website, you confirm that you are at least 18 years old or using it under parental/guardian supervision.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • Any misuse of our platform, including fraudulent orders, may result in permanent restriction.

2. Products & Pricing

  • All product descriptions and prices are subject to change without prior notice.
  • We reserve the right to limit or discontinue any product at any time.
  • We do not guarantee that product images will exactly match the delivered item (minor variations may occur).

3. Orders & Payments

  • Placing an order means you agree to provide accurate and complete information.
  • We reserve the right to cancel or refuse any order at our sole discretion.
  • Orders once placed cannot be canceled or modified.

Payment Policy

  • Prepaid Orders: Free shipping.
  • Cash on Delivery (COD):
    • A mandatory ₹100 shipping fee applies.
    • This fee is non-refundable under all circumstances.

4. COD Policy & Restrictions

  • COD orders may require verification via call/SMS/WhatsApp.
  • Failure to confirm may result in automatic cancellation.
  • Refusal to accept a COD order may lead to:
    • Permanent ban from future purchases
    • Restriction from COD service

5. Shipping & Delivery

  • Orders are processed within 1–3 business days.
  • Delivery timelines are estimates and may vary.
  • Klivexa is not liable for delays caused by courier services or external factors.
  • Customers must be available to receive the order; re-delivery is not guaranteed.

6. Returns, Refunds & Exchanges

  • We follow a strict no-return/no-refund policy, except in cases of:
    • Damaged product
    • Wrong item delivered
  • Issues must be reported within 24 hours of delivery with valid proof (unboxing video/images).
  • Claims without proper proof or after the given time frame will be rejected.

7. Intellectual Property

  • All content on this website (logos, designs, images, text) is the property of Klivexa.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Conduct

You agree not to:

  • Use the website for any illegal or unauthorized purpose
  • Attempt to harm, hack, or disrupt the platform
  • Provide false or misleading information

Violation of these terms may result in legal action and account termination.

9. Limitation of Liability

  • Klivexa shall not be held liable for:
    • Indirect or incidental damages
    • Delays in delivery
    • Losses arising from misuse of products

All purchases are made at the customer’s own risk.

10. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.
  • Continued use of the website after changes constitutes acceptance of the updated terms.

11. Contact Information

For any questions regarding these Terms: